Returns & Warranty

30-Day Product Guarantee

We want you to feel confident when purchasing from Solastride.

If your product arrives damaged, defective, or not functioning as intended, please contact our support team within 7 days of delivery. Our team will review the issue and arrange a replacement or refund where appropriate.

To request assistance, please include:

• your order number
• photos or video of the issue
• a short description of the problem

Our support team will respond as quickly as possible to resolve the issue.

Returns

Due to the nature of equine therapy products, we are unable to accept returns for items that have been used or applied to a horse unless the item is defective.

This policy helps ensure hygiene and safety for all customers.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

Include photos of the product and packaging so our team can review the issue and arrange a replacement.

Warranty

Solastride products include a 12-month limited warranty covering manufacturing defects.

This warranty covers:

• electrical component failures
• manufacturing defects
• functional faults during normal use

The warranty does not cover damage caused by misuse, modification, accidents, or improper handling.

Refund Processing

If a refund is approved, it will be issued to the original payment method within 5–10 business days after processing.

Contact

If you have questions regarding returns, warranty coverage, or product support, please contact our team:

Email: support@solastride.com

We’re here to help ensure your Solastride experience is a positive one.

Important Note

Solastride products are designed to support equine comfort and recovery. They are not intended to diagnose or treat medical conditions. If your horse has an injury or health concern, consult your veterinarian